Lady's Well Lodge

contract

Terms and Conditions For:-

Indulgent 8 Berth Lakeside Lodge

By making this booking and paying your deposit / bond you are agreeing in full to the following Terms & Conditions. These T&Cs have been produced to protect the Property owner and all guests as well as providing advice in the event of problems or disputes. The person making the booking accepts full legal liability on behalf of all guests. Bookings are not secure until the initial booking fee / damage deposit is paid and funds cleared. Failure to pay the balance by the agreed date will result in the loss of your holiday booking. *By returning your completed booking form and paying your deposit / bond, you accept to be legally liable to comply with these terms.

IMPORTANT HOLIDAY INFORMATION

Please fully understand these T&Cs, print them or bookmark the webpage to keep them with you during your stay as they contain important information.

Before your Holiday:

TRAVEL INSURANCE —

It is highly recommended that you arrange Comprehensive Travel Insurance.

This will help protect you and the other guests in the event of injury, damage, theft, loss of belongings and cancellation.

Please Note:—The owner may not refund you if they are not responsible for the cancellation.

PERMITTED GUESTS —

Only those named on the booking form (max. 8 guests) will be allowed to occupy the Property. This means that you cannot sell or give the holiday to someone else. Anyone, other than the named persons, found to be occupying the property will be asked to leave.

PETS OF ANY DESCRIPTION ARE NOT PERMITTED AT THIS PROPERTY DUE TO ALLERGIES.

EVIDENCE OF PETS FOUND WILL FORFIET YOUR ENTIRE DEPOSIT FOR DEEP CLEANING PURPOSES.

PAYMENTS AND CANCELLATIONS —

An agreed *initial booking fee will be required in order to secure your date. If you cannot pay the balance of the holiday, or you are unable to honour the booking then this fee will not be refunded. Please contact us immediately if you are unable to commit to the booking, this will prevent the owner from pursuing you. Please note late payment may result in loss of booking. Late or no notification of cancellation may result in a penalty fee, which could be up to the full value of the booking. If you would like help to spread the cost of your holiday, please speak to the owner about payment by instalments. *The Agreed initial booking fee will be classed as your security bond and reimbursed upon satisfactory inspection of the accommodation at the end of your stay.

CHECK LIST —

Ensure you take with you all information, in relation to your booking — contact name and numbers Terms and conditions, site location, site facilities, possible additional charges payable to the site, such as passes, activities, what will be provided etc.

Arrival:

ARRIVAL TIME — 16:00 on day of arrival.

The arrival time and departure times are there to allow for cleaning and to ensure everything is ready for your stay and for the next guest's arrival.

If you arrive before your 'agreed' arrival time you will be denied access, fined or evicted.

A key safe access code will be text to you shortly before your arrival time/ or a personal handover.

Please proceed directly to the unit as the resort guest services have no direct responsibility for this booking.

Please Note resort passes are purchased / collected from guest services.

INSPECTION -

An inventory list will be available for your inspection and is found in the welcome information pack.

The Property will be thoroughly inspected prior to your arrival, therefore any damage, wear and tear prior to your arrival will have been noted.

PARKING —

Park rules show only 1 vehicle can be parked outside the Property, please ensure you park only in designated spaces. Additional vehicles may be park in the public parking spaces — please do NOT block or use anyone else's parking area without their consent. (please note — there is space for 2 average sized vehicles)

Arrival Day —

Your arrival day will be the date agreed on your booking form.

All Enquiries via Email:- enquiries@ladyswelllodge.com

On site services:

Customer services at the site reception are not responsible for any enquiries, complaints or repairs (unless contacted and authorised by the owner). These must be dealt with directly with the owner or identified person unless explicitly listed below.

During your Stay:

SECURITY —

Please ensure that doors and windows are locked when you are not in the Property.

Please be aware that security cameras operate, with a clear view of the exits / entrances to the property.

USE OF GAS & ELECTRICITY —

These are provided FREE FOR FAIR USE ONLY. In the event of excessive use of either Gas and/or Electricity you will face additional charges. Please ensure gas/electric are used appropriately, turning off lights, when not required.

Take care when the weather is cold, not to keep heating on when unattended or when rooms have reached a comfortable temperature. Central Heating is Managed remotely, and must not be altered or adjusted without consulting the property owners.

FOOTWEAR —

Please do not wear stiletto heels on any areas of soft flooring, as this may cause damage to it Be mindful of dirty/muddy footwear when entering the Property, cleaning of carpets can be costly and may delay the turnaround time for the next guests. It is preferred that all footwear is removed upon entering the property.

PROHIBITED ITEMS—

Play dough and any other clay type products — BB guns and other weapons that could cause damage or injury, Candles and Other incandescent materials except in the event of a power cut. Any Tea—light Candles use inside or outside the property are to be of an electronic nature. (Halloween etc.)

Banned substances — the use of illicit drugs will lead to eviction and will be reported to the police.

PRODUCTS THAT MUST BE SUPERVISED —

Felt tip pens, wax crayons, Inks and paints — these MUST NOT be used unless there is adult supervision.

To ensure that there is no damage to the Property, Please consider the use of colouring pencils.

YOU WILL BE EVICTED, IMMEDIATELY, WITHOUT COMPENSATION IF YOU:

—Have extra guests than those named on the booking form, numbers of guests totalling above the maximum capacity of the unit. (max 8 guests). Pets at the property will also lead to eviction.

—Cause any nuisance to others, such as loud music or shouting and/or aggressive behaviour

—Anyone is found to be smoking in the Property — SMOKING including Electronic Cigarettes IS NOT PERMITTED IN THE PROPERTY (please bring own ashtray for outdoors and dispose of cigarette butts/ash appropriately)

—You breach any of the rules of the Property site OR breach any of the other conditions listed below

YOU MUST CONTACT THE OWNER OR THE DESIGNATED PERSON IMMEDIATELY IF:

—You notice anything amiss / damaged / not working upon your arrival, photos must be sent to the owners within 1hr of check-in, as repair or replacement can be arranged during your stay.

You may be charged for repairs or replacement if the owners have not been notified.

AT THE END OF YOUR STAY

LEAVE THE PROPERTY CLEAN& SECURE

The Property should be left in a clean and tidy state so that the cleaners donít have to spend extra time and delay the next guests.

Take all rubbish to the rubbish disposal area

All personal belongings must be removed

Please ensure that all items that belong in the Property are left in the Property — towels, bedding, soft furnishing, equipment, and utensils, decorations etc. missing items will be charged for.

All doors and windows must be closed when you leave the Property. Failure to do this risks the security of the Property.

Ensure all keys are put in the key safe or handed back to the owner/designated person

The owners/cleaners will take photographs of any mess or damage they find. Please respect their property.

DEPARTURE TIME — 10:00am

The cleaners require access and the next guests may suffer delays in starting their holiday, for which they will expect compensation — this will forfeit your entire deposit.

Damage to the Property or its contents, delay to following guest access, or the requirement of additional cleaning due excess mess WILL result in loss of full or partial bond and may result in small claims court action to recover additional charges and replacement costs.

Service Contact Alternative Contact
Electricity Site Services Security (Out of Hours)
Gas Site Services Security (Out of Hours)
Repairs Booking Agent Owner
Hot Tub Owner
Security Site Services Security (Out of Hours)
Water Site Services Security (Out of Hours)
Index of Topics
The Property Owner
The Booking Agent
The Guests
Booking Restrictions
Bookings
Deposit
Rental Charge
Accepted Payment Methods
Cancellation
Arrival and Departure
The Condition and Contents of the Property
Behaviour
Vehicles
Damage to/Loss of Property (The Property and or it's contents)
Problems with your accomodation
Early Departure
Public Liability Insurance
Private Insurance
Eviction from the Property
The Property Site
Disputes and Harassment
Blacklisting
Entertainment Passes
Full Details

When signing the booking form or paying the full deposit you are confirming that you, the nominated hirer, agree to be bound by all the following Terms & Conditions, with all other parties concerned

A) The Property Owner

a) The agreement is made on the understanding that the Property Owner will remain responsible for providing the advertised service. They will be liable to compensate the guests in the event of any failing on their behalf, that was not outside their control, in accordance with the terms detailed below.

b) The owner will ensure that the full holiday cost, including deposit is retained in an account should they be required to provide any kind of refund.

B) The Booking Agent

If a booking agent is used, they will be responsible for taking and confirming the booking and potentially accepting and transferring funds, subject to their agreed fees. They hold no responsibility unless due to their own failings. The agent may withdraw their services at any time, for whatever reason. The booking will not be affected by such a withdrawal.

C) The Guests

a) The nominated group leader will be subject to fines in the event of misconduct by any of the group members that is not satisfactorily resolved, as detailed below.

b) The nominated group leader accepts full responsibility and liability for the conduct of all guests should they breach any of the rules. It is their responsibility to ensure that all the guests are aware of the full details of these terms and conditions.

c) Extra guests are not allowed to stay overnight in the Property, without written permission, from the owner. You may have visitors during the day only.

d) The holiday must not be sold on to someone else. The owner must approve any changes which may incur charges.

e) The maximum Occupancy of 8 people in total is not to be exceeded.(this total includes babies, infants and children)

f) Children under the age of 16 must not be left unattended.

g) Pets of any description must not be brought to this property.

D) Booking Restrictions

a) Bookings will only be accepted if the hirer is at least 25 years old

The owner or agent to confirm identity may carry out an electoral roll search

b) NO Stag and Hen parties.

Family and Friends same sex groups may be accepted on request.

c) No Pets at any time at the property — This is due to allergy reasons.

d) The maximum number of allowed guests may be lower than the maximum berth of the Property (8 people). This is in order to improve the comfort of the guests and reduce wear on foldaway beds. Limits are enforced if a cot is used/required.

e) Only a maximum of 8 guests named on the booking form will be allowed in the Property.

Spot checks may be carried out and any time during the holiday. Unauthorised guests will be evicted, and the remaining guests may also be evicted and forfeit the remainder of their stay, without compensation. (CCTV is in operation)

E) Bookings

a) The booking fee must be paid within 3 days to confirm booking.

Cheques will not be considered cleared funds until 6 working days after they have been banked.

Dates will be released after this period, without further warning

b) Provisional bookings without payment of the full deposit will not be accepted under any circumstances

c) Full Names and Ages of all persons staying in the Property are required at time of booking

d) Full rental charge is due 4 weeks before holiday, otherwise the booking will be cancelled, and the deposit not refunded

e) If booking via an agent the agreement is still made between the Guest and Property Owner.

The booking agent will not be liable for any failings that are not their own wrong doing.

F) Initial booking fee

a) The booking fee (refundable damage deposit) must be paid in full to secure the booking, this is in addition to the Rental Charge

b) The actual booking fee may vary depending on the season and holiday cost

c) In the event of cancellation, the booking fee will not be refunded under any circumstances,

Unless cancelled by the Property owner due to their inability to honour the booking.

d) The booking fee will be returned within 14 days after the Property has been checked, unless, there has been a breach of any of the conditions by any of the guests.

Such as, but not limited to including:

i. Section C — additional guests staying overnight

ii. Section D — breaching booking restrictions

iii. Section I — damage to, or theft of, contents, breach of security, etc

iv. Section J — improper use of equipment

v. Section K — unreasonable behaviour

vi. Section L — leaving after the agreed departure time

vii. Section N — damage to the Property or its contents

viii. Section T — you have been evicted from the Property for any reason

e) Part deposits will not secure dates and will not be returned

f) There will be a deduction of any delivery charges to return items that have been left behind

G) Rental Charge

a) This is in addition to the booking fee and must be paid no later than 4 weeks before the holiday. Payment will be required in full if booking less than 4 weeks before start of holiday

b) In the event that the holiday is not paid for in full 4 weeks before, the holiday will be cancelled and the dates released for re-sale.

c) Instalment options may be offered by the owner, however the full total must be paid on time

d) Payments will not be accepted on the day of arrival under any circumstances.

H) Accepted Payment Methods

a) Cash, Credit and Debit Cards including AMEX (Surcharge applies for AMEX) Cheque, Postal Order, Bank Transfer, Mobile Payment. Specific details will be provided upon request.

Always include your Full name as your Booking Reference when making payments.

I) Cancellation

a) The booking will be cancelled if:

i. the Full booking fee / deposit is not received within 3 days of booking

ii. the Rental Charge is not received by the 4 weeks of the start of the holiday

b) The deposit will not be refunded under any circumstances unless the Property owner is unable to provide the Property for the required period and is unable to provide an alternative date.

c) If cancelled by you before the holiday the full cost will be lost, including the deposit. A partial refund may be offered if the holiday is resold at the discretion of the owner Cancellation Policy — Refunds are NOT Available for stays booked via Booking.Com or paid using Credit / Debit Cards.

J) Arrival and Departure

a) You MUST NOT arrive before the time agreed with the Property owner.

You will be denied access to the Property if you arrive early. — Usually 4pm

b) You MUST be out of the Property before the check—out time stated by the Property owner.

Your deposit may be used to compensate the next guests if you leave late. — Check out is strictly 10am

c) Keys will be available as advised by the Property owner.

You will be liable for the costs of replacing the Locks and all Key Sets if the keys are lost

d) The Property owner will not be responsible if you cut your holiday short, unless caused by problems with the Property that the owner has not been able to rectify.

K) The Condition and Contents of the Property

a) NO Smoking of any description at any time, inside the Property. — will incur loss of entire deposit

b) Use of drugs is forbidden. — This will be reported to the police, and may be subject to eviction without notice

c) NO Property of any kind is to be removed from the Property.

d) Any Accidents where liquids are involved are to be cleaned up immediately to prevent odours and staining.

e) Safety equipment, such as Smoke Alarms or Fire Extinguishers must not be tampered with, including removal of batteries from smoke alarms.

f) Naked flame products, such as Candles and Barbecues, must not be used anywhere in or outside of the Property.

g) Disposable Barbeques are to be use ONLY on the grassed areas away from the decking.

h) All rooms must be left in the same clean, tidy condition as they were found in.

i) You are responsible for the security of the property during your booking.

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All Windows and Doors must be locked securely when you are not in the Property.

Breach of any of these rules will result in eviction from the site, loss of deposit and further legal action if necessary.

L) Use of Equipment in the Property

a) You are agreeing to the safe use of all equipment in the Property

b) The holiday is self—catering so you will need to provide all your own food. It is at the discretion of the owner whether a welcome pack is provided.

The contents of any such welcome pack are specifically aimed at providing light refreshment upon your arrival.

c) All utilities (Gas, Water & Electricity) are included in the overall cost, on a fair—use basis In the event of excessive use, such as altering any of the heating / boiler settings, without the owner's prior consent, you may be charged an excess to cover the additional charges incurred by the owner for additional gas, site reset fees, etc.

d) If you are unsure how to use any of the equipment provided then contact the owner immediately. Do not attempt to use anything that you are unsure about.

e) The Property owner will not be considered liable for any injury caused by improper use of any equipment

f) Faulty equipment must be reported immediately. You must not use any equipment you do not consider to be in a perfect condition — photographic evidence MUST be sent to the owners upon immediately finding such items.

g) Any claims of injury must be reported immediately

h) Claims will be thoroughly investigated, and prosecution may be sought in the event of fraudulent claims

i) Items such as bicycles may be available at the discretion of the Property owner.

Use of such items is as your own risk and you will be expected to provide your own safety equipment.

M) Behaviour

a) You have a duty of care towards other site guests and as such must not cause nuisance verbally or by excessive music, etc.

b) Whilst alcohol is permitted, it is expected that all guests conduct themselves in a proper manner at all times and remain civil towards the other guests and other site users.

c) Children must be kept under control at all times. This includes whilst in the Property or whilst using and services provided by the Property site.

d) No pets are allowed at this property,

e) There is to be no swimming in any of the lakes due to health and safety reasons, you are reminded to keep pets and children away from the waters' edges at all times.

f) Should ANY emergency service be required, you are to notify the site security, providing names of all guests, and the reason. This enables the Security team to ensure an effective route is provided to the Emergency Services upon arrival.

Breach of any of these rules will result in eviction from the site, loss of deposit and further legal action if necessary.

N) Vehicles

a) You leave your vehicle and contents on site at your own risk. Neither the Property owner, nor the Property site, will accept responsibility for damage or loss, unless by their negligence.

b) The Property site speed limit must be respected at all times

c) All drivers must hold a Valid Driving Licence, Insurance, MOT and Road Tax

d) Electric/Hybrid vehicles MUST NOT be charged from the Property, this will cause the main system to 'trip out' as this is excessive use of electricity and you will be fined. — charging points are located across from 'Guest Services' in the parking area provided.

O) Damage to/Loss of Property (The Property and/or its contents):

a) Please report any accidents, losses or damages caused by you or your party as soon as possible to enable us to respond to the circumstances. Smaller items may be replaced by yourselves if you wish, but the item(s) must be 'like for like' or part or all your deposit may be kept to cover or contribute to replacement costs. Crockery is available from the owners at the prevailing rates to buy.

b) Where the damage exceeds the deposit then necessary action will be taken to seek full compensation, which may include additional charges

c) In the event that you are not happy with the response from the owner then you must seek legal advice, as this will protect the rights of both you and the Property owner.

P) Problems with your accommodation

a) You must report any problems immediately, to the Property owner, sending photos when possible.

b) You must give the Property owner a fair and reasonable opportunity to rectify problems or offer suitable compensation.

c) In the event that you are not happy with the response from the owner then you must seek legal advice, as this will protect the rights of both you and the Property owner.

d) You must not make comments, or post photographs or videos in any public domain, such as Facebook or Twitter, as any such action could be considered defamatory and leave you at risk of prosecution. Even posting on your own private pages is not recommended as anyone can copy and share without your permission.

Q) Early Departure

If you leave the Property before the agreed departure date, you will not receive any compensation, unless the Property owner has failed to provide the advertised holiday. Situations beyond the control of the owner will not be considered as fair reason for refund.

R) Public Liability Insurance

a) Names and Ages of all persons staying in the Property are required to validate insurance

b) Only named persons may stay in the Property otherwise any insurance claims will be invalid

c) Changes to approved guests may be made at the discretion of the Property owner

d) Non-approved guests will be denied access to the Property or if they have been given access all guests will be asked to vacate the Property immediately

e) Only a maximum of 8 People in total (Including infants and babies) may stay at the property.

S) Private Insurance

a) The owner's Public Liability Insurance only gives very limited protection.

b) Your home insurance may cover you and your belongings whilst you are on holiday. It is unlikely to cover: Accidents, Medical Expenses or Losses due to delays, cancellation or failure to complete the required forms correctly.

c) We strongly recommend that you take out Holiday Insurance to cover these exemptions. These policies are available quite cheaply from most insurance brokers.

T) Eviction from the Property

a) You will be evicted from the Property, by the Property owner or Property site management, and your deposit will not be refunded in the event of, but not limited to:

i. Unreasonable behaviour by any of the guests

ii. Additional, unregistered guests being found in the Property

iii. Smoking in or damage to the Property or any of its contents

iv. Pets being taken into the Property

U) The Property Site

a) The Property owner is not responsible for any of the services and facilities provided by the Property site. b) The site owners may vary services and facilities at short notice.

c) You should visit the website for full site details and their complaints procedures if you have any problems with anything they offer or fail to provide.

This includes site wide power loss, closure of entertainment areas, etc

d) You are also bound by the rules of the Property site. These can be obtained from their website or from Reception upon arrival. e) Breaching the Site Rules may result in eviction from the site and termination of your holiday

f) The Property owner will not be liable to compensate you in the event of any dispute with the site, unless it has been caused by the action of the Property owner.

g) Any passes purchased remain the property of the site owners, not the Property owner. Conditions of use of the passes may be changed at any time.

V) Disputes and Harassment

a) In the event of disputes then a third party may be consulted in order to resolve matters

b) Repeated/abusive telephone calls, text messages, written correspondence or other contact will not be tolerated

c) By agreeing to these terms you will not threaten legal action in the event that the deposit is not returned due to any breach of these rules. Any such action will be considered harassment

d) You will be liable for any additional costs incurred as a result of any breach of these rules

W) Blacklisting

a) In the event of non-payment, late departure, damage or breach of any conditions then future bookings may be rejected by us and other Property owners.

b) In order to comply with the Data Protection Act, any response you provide will be published along with the details of your actions.

X) Entertainment Passes

a) The Property owner will advise you if entertainment passes are available and if they are included in the price or if an additional payment is required.

b) It is the responsibility of the guest making the booking to ensure that they are clear on whether passes are available and how they are to pay for them.

Your obligations

You agree to comply with the regulations set out in any property manual at the Property including the use of the Hot Tub and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishing (inside and out) including items such as kitchen equipment, crockery and glasses clean and in good condition.

You agree not to cause any damage to the walls, doors, windows, decked areas or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property while at the Property.

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless permission from us. If you do so, we can refuse to hand over the Property to you, we can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.

You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with this Booking Contract.

You are aware that lakes are surrounding our units and park-there is no swimming, jumping, diving allowed in any of the lakes; it is your responsibility as guests to adhere to strict no lake access at any time, this also applies to pets in your care.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage)

You Agree NOT to bring pets of any description to the property.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possible be investigated unless registered whilst you are in residence at the Property.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of your Booking.

For the avoidance of doubt, you shall always contact us if you have any complaint in relation to your Booking or the Property.

Property Bookings Terms & Conditions

The owner may change these Terms & Conditions at any time before your check-in date.

Updated Terms and Conditions will be available on our website.



Now you have read the Terms and Conditions - Click HERE to book.



Contract Change History:-

PDF Onlince Contract Creation for download - 4th April 2019

Contract Creation Due to purchase of Retreat - 31st May 2019 - In PDF Format

Contract Format Change - from PDF to online - 21st November 2019

Contract -punctuation- amendment for website compatibility - 24th December 2019.

Contract Formatting Only - underline holiday insurance section - 1st January 2020.

Ladyswell Lodge